Why hasn't my identity verification been approved yet even though I've already uploaded my photos.

Following are several reasons why your submission might have been rejected:

1. Duplicate Account Applications If you've previously registered and verified your Dcard account, there's no need to create a second account for verification.

If you're seeing this message, it's possible that you're currently logged into an account different from your original one. Please log out and log in again by entering the email of your original account. Avoid using quick login methods like "Log in with Facebook" or "Log in with Google" to prevent logging into the wrong account.

If you don't remember the email of your original account or haven't registered for a Dcard account but still see this verification result, please look for the customer service team and provide us the email of your current logged-in account (can be found on the Dcard App under Settings > Account Management). The customer service team will assist you further.

2. Incorrect Information This verification result means the name, school name, department name, or birthdate you provided doesn't match the information on your documents.

When entering the above information, make sure to provide accurate details that match the information on your student ID card or any documents submitted for verification.

If you have concerns about personal information, you can refer to the articles "How to Stay Anonymous? Will Others Know Who I Am?" and "Can Others See My Personal Information?".

If you can't find your department name in the list, please contact the customer service team for assistance.

3. Incorrect Name This verification result means the name you provided doesn't match the name on your student ID card or any other documents submitted for verification.

When entering your name, please ensure that you provide your actual name exactly as it appears on your student ID or in the documents submitted.

If you have concerns about personal information, you can refer to the articles "How to Stay Anonymous? Will Others Know Who I Am?" and "Can Others See My Personal Information?".

4. Invalid Documents This verification result indicates that the pictures of the documents that you've uploaded can't be verified.

For student ID verification, such as student card or graduation certificate, please upload pictures of the original documents. For other student identity proofs like alumni certificates, admission letters, tuition payment receipts, or enrollment certificates, ensure that the uploaded documents include the complete school name, department name, and your name.Missing any of this information on the document will render it invalid.

If you're a university freshman and have an admission letter or college acceptance proof, refer to this article to ensure your uploaded document is correct.

5. Blurry or Covered Photos This verification result indicates that the photos or screenshots you uploaded are not clear enough or important personal information is covered.

Ensure that the uploaded photos or screenshots have a clear and complete school name, department name, and your name.

6. Cropped Photo This verification result means that the important personal information has been cropped out, and the verification team can't find the information on the photos or screenshots you uploaded.

Ensure that the uploaded photos or screenshots have a clear and complete school name, department name, and your name. All of these information are necessary.